Password Reset & Troubleshooting

Username (email) and/or Password not Accepted

  • Confirm your CAPS LOCK is off and that you are not adding spaces before or after entering your email/password
  • Ask your challenge admin to verify your registered email (located in the admin area: “view/edit members”)
  • Repeat the login process using a different browser and/or device
  • If successful using a different browser or device then you may want to delete your browser’s cookies or modify other browser settings

WARNING: if you registered with an invalid email address, then you will be unable to reset your password since the password reset is sent to the registered email address.  In this case you will need to create a new account with a real email address.

Not Receiving the Password Reset Email

  • Click the “Forgot Your Password” link on the login page
  • Confirm your email account is open and receiving emails
  • Allow up to 15 minutes for slower email servers
  • Check spam, junk or other email folders
  • Contact your IT department to retrieve the email (if email caught up in network spam filter)

NOTE: DailyEndorphin sends out password reset emails immediately to the registered email.  It is important to confirm the email is not being blocked by your network spam filter or sent to spam.

the New PAssword Provided in the Reset Email Not Working

  • Re-type or cut-and-paste the new password
  • Confirm CAPS LOCK is off and that no spaces are added before or after either the email or password
  • Repeat this process using a different internet browser or device
  • If successful using a different browser or device then you may want to delete your browser’s cookies or modify other browser settings

IMPORTANT: once logged in, please change the provided password to a new password that you will remember.  This is done from your dashboard in the settings area.

If all of the above fails, please contact us at support@dailyendorphin.com for help.